Someone accountable for keeping it running
AI agents and websites are not fire-and-forget. FirstCoast.ai monitors, updates, patches, and tunes your systems, whether they run on our infrastructure or yours, and you buy only the coverage you need.
Pick your coverage
Four plans, two questions: is it AI or web, and who hosts it? Each pair is the same coverage with and without the infrastructure. Plans stack, and included support hours pool across every system we cover for you.
Managed AI Support
Your agents and automations, wherever they already run. Your cloud accounts and model billing stay yours.
- Round-the-clock monitoring with failure alerts
- Prompt and model retuning as output drifts
- API key rotation and access reviews
- A written health report every month
Managed AI Hosting & Support
Everything in Managed AI Support, plus the infrastructure underneath it.
- Servers provisioned, run, and patched by us
- Model accounts held on your behalf
- Usage folded into one predictable monthly cost
- No cloud console to learn, no surprise API bill
Managed Web Support
Your site, wherever it's hosted today. We keep it current, safe, and online.
- Core, plugin, and dependency updates
- Security patches and restore-tested backups
- Uptime and SSL-expiry monitoring
- A monthly bank of hours for small edits
Managed Web Hosting & Support
Everything in Managed Web Support, plus the stack under it.
- Managed hosting sized to your traffic
- SSL, domain, and DNS handled for you
- Your site's chat agent kept in the same system
- One bill, one number to call
What every plan includes
- Proactive monitoring with alerts, not "call us when it breaks"
- A monthly written report: what we did, how the system performed, what to do next
- Data isolation: your files never train public models and never touch another client's systems
- Included hours for fixes and tuning. Larger changes route to Dev on Demand, so you never pay retainer rates for build work.
Plan pricing is scoped to the systems under management. New development is always quoted separately.
What a managed plan is not
Keeping something working as agreed is the plan. Changing or extending what exists is Dev on Demand, our flexible engineering hours. Building something new is a fixed-price project. You'll always know which one you're buying, and we'll tell you when a request belongs in a cheaper bucket.
Questions we get asked
My site is hosted somewhere else. Can you still support it?
Yes. Managed Web Support and Managed AI Support are both built for exactly that: your site or your agents keep running wherever they already live, on your hosting, your cloud account, or your current provider, and we monitor, patch, and tune them in place. Moving to our infrastructure is entirely optional. If you'd rather hand off the hosting too, Managed Web Hosting & Support and Managed AI Hosting & Support fold the infrastructure itself into the same plan, at one predictable monthly cost instead of a separate cloud bill.
What happens if my agent or site goes down?
Monitoring alerts us around the clock, usually before you notice anything is wrong. We investigate and fix the issue under your plan's included hours, and you get a written note explaining what happened and what we did about it, not just a status page that quietly turns green again. That report also feeds the monthly written summary every plan includes, so a fix from three weeks ago does not just disappear from view.
Do I need my own cloud or AI accounts?
Not on the hosting-inclusive plans. Managed AI Hosting & Support and Managed Web Hosting & Support include the infrastructure and model access outright, so there is no separate cloud console to learn and no surprise API bill showing up on its own schedule, just one predictable monthly cost. If you would rather keep your own accounts, Managed AI Support and Managed Web Support cover the same monitoring and tuning without taking that over. Your cloud accounts and model billing stay yours either way.
Am I locked in?
No. Plans run month-to-month after an initial three-month minimum, and canceling does not mean starting over somewhere else: your data, your content, and your domain are always yours, in writing, from day one. If you leave, you leave with a working system, not a locked account you have to fight to export. The three-month minimum exists so we have enough time to actually learn your setup, not to trap you in a contract.
Can I combine plans?
Yes. Plans stack across AI and web, so a site plus an agent, or a support-only plan alongside a hosting-inclusive one, is one relationship and one monthly bill, not two separate contracts to track. Included hours pool across every system we cover for you, so a light month on your website can cover a busier month on your agent without you having to negotiate anything. Most clients running both eventually combine them for exactly that reason.
Stop being your own IT department
Tell us what you're running and who looks after it today. We'll scope the coverage that fits, nothing more.
